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Senior Director, Quality Management - Aritzia

This is a Permanent, Full-time position.

Category: Production
Province: Vancouver, British Columbia
Position: Senior Director, Quality Management
Deadline: January 20, 2017
Posted: November 2, 2016

Job Description / Duties

Role: Senior Director, Quality Management (NOC 0016)
Salary: $200,000 – $275,000/year and Benefits (Extended Health, Dental, Vision, Disability, Life Insurance) + may be eligible for bonuses and salary increases, if applicable
Position: 45 hours/week, Full-time, Permanent
Location of work: Aritzia Support Office (#118-611 Alexander St. Vancouver, BC, V6A 1E1)
Number of positions: 1

The Senior Director, Quality Management reports to the VP of QM & Technical Development, and works closely with other Product Division personnel, including Sourcing, Production, Technical Development, Design, and Inventory Control.

The Senior Director, Quality Management oversees the Colour Lab, Testing & Compliance and Vendor Quality audits for Aritzia apparel.

Key responsibilities of the Senior Director, Quality Management will include the following:

Assess, define & direct the following requirements, processes & teams in order to maximize sales & minimize returns:

• Technical Colour Approvals –
o Oversight of colour standards, lab dips, and bulk and how it relates into the big picture of Aritzia manufacturing
o Develop and share meaningful metrics and action plans to our internal teams and mill / vendor base for improvement

• Product Testing & Compliance –
o Lead the development and continued oversight of comprehensive raw material and product performance and testing specifications, integrate into development process, and communicate to internal and external business partners.
o Approval of all labeling/ticketing format, text and symbols to insure compliance to necessary international standards.
o Oversight of outside testing service providers, including service level expectations, count management communication, requests for testing, and storage of testing information.
o Oversight of product care and wear ability testing, including determining the effectiveness of internal testing programs and recommending corrective action where needed.
o Oversight of quality related educational training and materials to product & retail teams
o Research, interpret, and effectively communicate government regulations in a timely manner to internal and external business partners as pertains to product safety standards and restricted substance compliance.
o Develop and share meaningful metrics and action plans to our internal teams, mill and vendor base & 3rd party testing facilities for improvement

• Vendor Audits-
o Owns Aritzia product inspection strategy
o Defines Aritzia product quality levels internally and to our vendor base
o Owns fold & pack guidelines that protect product quality
o Owns communication & resolution of high dollar / visibility quality issues
o Develop and share meaningful metrics and action plans to our internal teams and vendor base for improvement


• Manage and lead a Quality Management team to facilitate department objectives and individual career goals
• Lead by example using the “How We Work” methodologies across the department
• Mentor and evaluate staff in order to build an ‘A’ team
• Provide training to cross functional Product teams to deepen awareness of quality issues and how to effectively identify & resolve.

The job will evolve and additional duties and responsibilities may be added or modified as required throughout the course of employment.

Qualifications / Required Skills

The Senior Director, Quality Management will possess the following qualifications:

• Degree or Diploma in Garment Technology or a related program
• 8+ years of quality management experience
• Prior experience leading a quality management team
• Held a senior technical or quality management role in garment manufacturing
• Experience working for a fashion apparel retailer
• Experience managing a quality management budget
• Proven ability to work cross-functionally with different departmental teams
• Proven leadership abilities and excellent communication & presentation skills – both written and verbal
• Excellent organizational, planning and time management skills with a high level of attention to detail
• Solid proficiency with Microsoft Excel, PowerPoint and Word
• Prior experience travelling to distribution centers, stores, testing facilities, trade shows, and overseas mills / vendors

Salary: $200,000 – $275,000/year and Benefits (Extended Health, Dental, Vision, Disability, Life Insurance) + may be eligible for bonuses and salary increases, if applicable

Contact Information

Apply Now: If you are interested in an exciting career in the fashion apparel industry, please forward your cover letter, resume and portfolio, if applicable (PDF or website link) to PLEASE NOTE THE JOB TITLE AND WEBSITE IN THE SUBJECT LINE.

NOTE: Only those applicants under consideration will be contacted. If you are not contacted for this position, please accept our sincere thanks and appreciation for your interest in Aritzia!

Employer Profile

Working at Aritzia: Aritzia’s Support Office is located on the edge of downtown Vancouver (611 Alexander St. Vancouver, BC, V6A 1E1), a city consistently recognized as one of the world’s best cities to live. Much like our boutiques, our workspace is modern and unique, and reflects our love of contemporary design. Our team consists of creative and dynamic industry professionals who love to design and promote Aritzia’s in-house brands, scope out the latest global trends, and continue learning and sharing their passion for fashion with our valued clientele – all in an environment that fosters long-term career planning and personal growth. Check us out at

Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.

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