Job Description / Duties

Reporting to the Purchasing Director, the Services Coordinator is responsible to support the client services and sales account management teams and all other tasks related to the Global Sourcing & Operations umbrella.

Main Tasks:
Set up new clients in ERP System and link to web;
Assist with the administration of new and existing items on the web;
Assist with the administration of web related processes such as care labels content approvals and file transfer protocols (pre-loaded orders, batch schedules, web order logs, etc.);
Support first level inquiries about web orders and “stuck in cart” scenarios;
Provide daily support to customer accounts and perform follow-ups to build strong customer relationships;
Coordinate the upload and removal of office closure web messages with the I.T. Dept.
Follow-up on credit approvals, signatures and payments;
Action out inventory directives including sales orders in our ERP system;
Produce various reports from our internal systems, as required;
Perform Front line management of the company phones, visitor reception;
Coordinate office and kitchen supplies purchasing.

Qualifications / Required Skills

Prerequisites

CEGEP or College diploma in Business Administration or other similar degree;
1+ years of experience in customer service or sales support role;
Experience in purchasing, supply chain and/or logistics functions;
Experience with ERP systems, SAP an asset;
Excellent knowledge of Microsoft office programs, namely Excel and Outlook;
Web content management experience would be an asset;
Strong written and oral communications as well as conversational skills;
Ability to work well under pressure in a multi-tasking environment;
Creative problem-solving and critical thinking skills;
High sense of urgency and must demonstrate ability to meet deadlines;
Fluently bilingual – French & English, Mandarin an asset.

Salary: Salary will be dependent on experience

Contact Information

Send your resume and cover letter to Martin Lemieux, Director, Global Sourcing & Operations: martin@accentlabels.com

NOTE: We thank all applicants for their interest in Accent Labels however only those under consideration will be contacted.

Employer Profile

Accent Labels has been helping manufacturers, importers, and retailers for over 25 years and is considered one of the best label manufacturers in Canada. We produce top-quality clothing labels and hang tags for leading fashion brands who depend on us for their on-apparel branding needs.
Accent Labels offers a fun and dynamic environment where employees can learn and grow. To find out more about us, visit accentlabels.com